Refund Policy

Applies from 14 October 2026.

What your plan is

Every Beauties.ai plan is a subscription in USD, paid in advance for a month or a year, as shown on the pricing page. It opens the companions, chat, memory, voice notes and the other features of your plan for that period. You are not paying per message, per voice note or per companion, and everything in your plan is there from the first day, whether you chat with her every evening or not at all.

When you subscribe, you ask us to start the Service right away, and you accept that any legal right of withdrawal or cooling-off period ends as soon as it has started.

When we do give money back

1. You were charged twice. A mistake in our billing took payment more than once for the same period.
2. Someone used your card without permission, and it can be shown. You tell us within 14 days of the charge, and the account and payment records back it up. The records decide, not the request by itself, and we may ask you to confirm that you have told your card issuer.
3. Beauties.ai stopped working completely. A fault on our side, which we confirm, made the Service impossible to use for an unbroken period, you let us know while it was happening, and we could not fix it. Slow replies, a voice note that does not play, partial problems and issues with your own phone, browser or connection are not included.

A refund in one of these cases is everything we owe you for the matter. It is never more than you paid for the affected period, and it goes back only to the card you paid with. One refund does not mean another one later.

What we do not refund

• Changing your mind, or deciding a companion app is not for you after all.
• Not chatting, or hardly chatting, during a period you paid for.
• Not liking a reply, a personality or the way she remembers things. She is an AI, and her answers vary from one conversation to the next.
• A renewal that was charged, including one that went through after earlier attempts were declined.
• Thinking the plan was a single payment. The pricing page, checkout, confirmation email and your account all say that it renews.
• Forgetting to cancel before the renewal date, or cancelling just after it.
• A feature that is not listed on the pricing page, or one that works differently from what you expected.
• Choosing the wrong plan or the wrong billing period.
• Days left over after you cancel. Plans are never pro-rated.
• Someone else using your account, including anyone you shared your login with.

Cancelling

You can cancel in your account settings at any moment, and there is no need to write to us. From then on, no renewal is charged. Cancelling does not reverse a payment that has already been made: your plan stays active until the end of the period you paid for. Cancelling is not the same as asking for a refund.

Renewals and declined cards

Plans renew automatically until you cancel. When a new period begins, your access for it is granted and its payment is due. If your bank declines the charge, our payment operator tries the same unpaid invoice again over the following days; that is not a new charge. Cancelling while it is unpaid stops later renewals, but the amount for the period that has already started stays due and is not refunded once it is paid. To avoid the next period, cancel before the renewal date shown in your account.

How to ask for a refund

Email support@beauties.ai from the address on your account within 14 days of the charge. Tell us the date, the amount and which of the three situations applies. Requests sent later, from a different address or in some other way are not considered. We go through requests in the order they arrive, without a fixed reply time, and a request we have declined stays declined.

What we keep on record

Creating an account means you accept our Terms of Service, which include this policy, and our Privacy Policy. Before you pay, checkout shows the plan, the price, the billing period and that it renews, and your confirmation email repeats it.

For each subscription we keep the time of purchase, the plan and price you saw, your acceptance of the terms, the emails we sent you and the activity log of the account, such as sign-ins, conversations started and companions added, with the technical details saved alongside each one. Our payment operator keeps its own record of every payment, including the country of the card, where the payment came from and the result of bank checks such as 3D Secure. A claim that a charge was not yours is checked against these records.

Chargebacks

If a charge looks wrong to you, please talk to us before you go to your bank. Opening a chargeback without contacting us first is a breach of our Terms of Service, the account is closed for good, and we send the records above to your card issuer.

Payments before 14 October 2026

Anything you paid before that date stays under the terms that applied on the day you paid.