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EverAI charge on your bank statement: EverAI Limited, Candy AI billing, and how to cancel the subscription

Short answer: an EverAI charge on your card statement is a Candy.ai subscription. EverAI Limited is the company that operates Candy.ai, and it bills under its own legal name rather than the brand name, which is why searching the statement descriptor turns up nothing familiar. Candy.ai's own help center says it in writing: the charge that appears on your credit card statement will be displayed as EverAI. It is not fraud, it is not a duplicate, and it is not a merchant you have never dealt with.

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The reason so few people recognize it is that Candy.ai sells five different billing cadences and only one of them looks like a normal monthly subscription. Read on candy.ai's own subscriptions page on 5 September 2026, the plan screen bills an annual payment as $47.88, a quarterly payment as $26.97, a monthly payment as $13.99, a payment every two weeks as $9.79 and a weekly payment as $5.60. A $9.79 line landing every fortnight looks nothing like a $13.99 monthly subscription, and a single $47.88 hit looks like a purchase rather than a plan. That is the whole reason this search exists.

What makes her feel real

EverAI charge, the way it should feel

One line a month, at one amount

There is no weekly plan, no fortnightly plan and no quarterly plan to lose track of. One charge, one date, the same figure every time, so nothing on your statement is ever a mystery you have to look up.

No token meter on top of the plan

Candy.ai gives paid accounts 100 tokens a month and sells more at a separate checkout, which is how a subscription quietly becomes two charges. Nothing here is metered, so there is no second purchase to make when a balance runs out.

The brand name is the name that bills you

You should never have to search a statement descriptor to work out what you are paying for. Whatever we charge will read as what you signed up for, because a bill you cannot identify is a bill you cannot manage.

What you get with her

One flat charge a month, planned at $9, published before you sign up
No weekly, fortnightly or quarterly billing to lose track of
No tokens, no credits and no top up checkout
Six girlfriends written in house, all open on the plan
Unlimited texting, nothing metered or rationed
Runs in a browser tab, no photos and no real faces, adults 18 and over

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Honest comparison

Every amount EverAI can put on your statement, and what each one actually is

What the line says	What it actually is	Works out at	Can you get it back?
EverAI $5.60	Candy.ai Premium billed weekly	Around $24 a month if it keeps running, the most expensive way to buy it	Only inside 24 hours of that payment, under 20 tokens used, card purchases only
EverAI $9.79	Candy.ai Premium billed every two weeks	Around $21 a month, and the cadence most often mistaken for fraud	Same 24 hour and 20 token limit, judged from that specific payment
EverAI $13.99	Candy.ai Premium billed monthly, the list price	$13.99 a month	Same 24 hour and 20 token limit
EverAI $26.97	Candy.ai Premium billed quarterly	$8.99 a month across three months	Same limits, measured from the day the quarter was charged
EverAI $47.88	Candy.ai Premium billed for twelve months	$3.99 a month, the cheapest rate and the biggest single hit	24 hours on a payment that covers a whole year, so in practice almost never
A second, smaller EverAI line	A token top up bought separately at the tokens checkout, not a subscription	One off, not recurring, and it repeats only when you buy again	The same refund rules are applied to it
Two EverAI lines in one month	A renewal that crossed a statement boundary, or a plan charge plus a token purchase	Not a duplicate charge	Ask support before disputing, a chargeback usually closes the account
An EverAI line after you deleted the app	Deleting an app never cancels a subscription. The plan was still live	Still renewing on the original date	No. Time already used is not refunded under any circumstances

Every amount in the first column was read on Candy.ai's own subscriptions page on 5 September 2026, and every refund rule in the last column comes from Candy.ai's own help center on the same day, where the policy is stated as a 24 hour window, a 20 token ceiling and card payments only, with a pointer to section 10.4 of the terms of service. Two fair caveats. Prices in this category change without notice, so check the figure in your own account before you rely on it. And the fortnightly and weekly cadences are the ones most likely to be discontinued or repriced, because they exist to lower the entry price rather than to be good value. Last updated September 2026.

Good to know

Questions about your everai charge

EverAI is the company that operates Candy.ai, an AI companion and image generation site. It is the legal entity behind the product rather than a separate service, and it is the name that appears on your card statement when you subscribe. If you have an EverAI charge and no memory of an EverAI account, the account you are looking for is a Candy.ai one.

It is a Candy.ai subscription or a Candy.ai token purchase. Candy.ai bills under its operating company, and its own help center states that the charge will be displayed as EverAI so that customers can identify it. The amount tells you which one: $5.60, $9.79, $13.99, $26.97 and $47.88 are the five subscription cadences, and anything else is usually a token top up.

No. It is a real trading company with a published registered address and a working support desk, and the charge corresponds to a real service somebody signed up for. The complaints that produce scam searches are almost always about the descriptor not matching the brand, or about a renewal nobody expected, which are transparency problems rather than fraud.

EverAI Limited is the registered company behind Candy.ai, incorporated in Malta with company number C107181 and a registered address at 56 Central Business Centre, Triq Is-Soll, Santa Venera. That matters more than it sounds: your counterparty is a Maltese company rather than a US one, which changes which consumer protection rules apply to a billing dispute.

Log in to your Candy.ai account, open the My Profile menu, click Settings, scroll to the bottom where your subscription details are shown, and click Unsubscribe, then confirm at the prompt. Those are Candy.ai's own published steps. If you subscribed through a mobile platform instead, you have to cancel it there, because the site cannot end a store-managed subscription.

Only under three conditions at once, all of them from Candy.ai's own policy. The request has to be made within 24 hours of the payment, the account has to have used 20 tokens or fewer, and the purchase has to have been made with a debit or credit card. Crypto, Apple Pay, Google Pay and bank transfer payments are excluded, and problems on your own device or connection do not qualify.

No, and this is the single most common misunderstanding on this page. Cancelling stops future renewals and nothing else. Your access stays live until the end of the period you already paid for, and if you want the last payment back you have to contact support separately and meet the 24 hour and 20 token conditions.

Usually because the deletion happened after the renewal, or because the subscription was bought through a mobile store that keeps billing until you cancel it there. Candy.ai's stated policy is that deleting an account before the renewal date cancels the subscription too, so a charge afterwards is worth raising with support with your account email and the last four digits of the card.

No. Candy.ai states plainly that pausing is not possible and that cancelling is the only option, which is worth knowing if you were planning to take a month off and come back. There is no hold, no skip and no downgrade to a cheaper cadence without cancelling first and resubscribing.

No. Cancelling keeps your token balance and every chat, image and character on the account, though the balance stops being displayed while you are back on the free tier and premium features stop working. Only deleting the account destroys content. That is why the safe order is cancel first, confirm, then decide about deletion.

Through Candy.ai support rather than a phone line, since there is no published customer service number. The help center lists a support address for billing disputes and asks you to include the email on the account and the last four digits of the card used so they can verify you. Expect email, not a call center.

Because Candy.ai requires at least one payment method on file while a subscription is active, so the delete option is unavailable if that card is your only one. Removing a card is also not a substitute for cancelling. If you have more than one saved, you can delete the extras from the Payment Method section under Subscription.

If it is a subscription, yes, and it renews automatically on the same cadence until you cancel it. If it is a token purchase it is a one off and will not repeat by itself. Check the amount against the five subscription figures above, because that is the fastest way to tell which of the two you are looking at.

Check the household before you check for fraud, because this is a consumer subscription bought with a card and the weekly and fortnightly cadences are designed to look small. If nobody recognizes it, contact support with the card details rather than filing a chargeback first, since a dispute typically closes the account and ends any chance of a refund being processed voluntarily.

On the annual rate, no, $3.99 a month is genuinely cheap. The catch is that the plan price is a floor rather than a ceiling, because images, video, voice messages and custom characters all spend tokens that run out. A flat plan with nothing metered is usually cheaper in practice for anyone who uses the product more than occasionally.

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What the EverAI line on your statement is, every amount it can be, how to cancel it, and the refund rule that catches people. Meet her above and see for yourself.

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