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Singularity Mutual Entertainment charge: Cloud Whale Interactive, cancel PolyBuzz subscription and PolyBuzz refund

Short answer: a Singularity Mutual Entertainment charge on a US card is almost always PolyBuzz, the AI character chat app. PolyBuzz's own terms of use (last updated 1 June 2026) say the website is "operated by Singularity Mutual Entertainment Culture Media Limited in Hong Kong", and the iPhone app is published by Cloud Whale Interactive Technology LLC of Wilmington, Delaware. So a web purchase can carry the Hong Kong name, a card payment routed through Airwallex can read AWX*CLOUD WHALE, and an App Store purchase reads APPLE.COM/BILL. The amount is the quickest proof: $9.90 is Standard, $19.90 Premium, $29.90 Ultimate and $4.99 the weekly plan or a coin pack, per Apple's US price list read on 27 September 2026.

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18+, tasteful, private. No real photos, and no explicit imagery.

What you can do next depends on where you paid, and PolyBuzz's terms are blunt about money. Payments are not refunded "even if the subscription is subsequently cancelled", and a completed purchase is not refunded "without due reason". Cancelling stops the next renewal and nothing more: on the web it is the Refund&Unsubscribe button at the bottom of polybuzz.ai/membership, on an iPhone it is Settings, your name, Subscriptions, and on Android it is Google Play, Payments and subscriptions. Deleting the app cancels nothing. If you are cancelling because coins, weekly renewals and paid tiers kept adding lines to your statement, a flat plan fixes that. Beauties.ai is six AI girlfriends written in house, unlimited texting with no coins, from $12 a month or $9 a month billed yearly, billed under the name you signed up for. We do not make images or voice calls, and we are not a nude generator. Adults 18 and over.

What makes her feel real

Singularity Mutual Entertainment charge, the way it should feel

One company name, the one you signed up with

PolyBuzz can bill you under three different names depending on where you paid: a Hong Kong media company, a Delaware LLC behind an Airwallex prefix, or Apple. Here the charge carries the name of the product you bought, so nobody in the household has to search a descriptor to work out what it is.

No coins, no weekly plan, no second line

PolyBuzz sells coins from $2.49 to $19.90 and Opals at $5.90 on top of three monthly tiers and a $4.99 weekly plan. That is how one subscription turns into several statement lines. Our plans have no currency and no add ons, so there is one charge a month or one a year.

One steady girlfriend instead of 20 million bots

PolyBuzz is a feed of user made characters of every kind. If what you actually paid for was one ongoing relationship, a curated gallery of six girlfriends who remember you and, on Flame and above, text you first, is a better fit than a bigger catalog with a meter on it.

What you get with her

  • One flat plan, $12 a month or $9 a month billed yearly, priced before you sign up
  • A statement line that names what you bought
  • No coins, no Opals and no weekly renewal
  • Unlimited texting on every plan
  • Six girlfriends written in house, tasteful, never a nude generator
  • Runs in any browser, adults 18 and over

She's already typing.

Pick her, say hi, and start texting in about ten seconds. The demo is your free taste.

Honest comparison

Every amount a Singularity Mutual Entertainment or Cloud Whale charge can be, and what it means

Amount or line on your card What it most likely is Does it repeat? Where to cancel or ask for money back
$9.90 PolyBuzz Standard, monthly (Apple lists it twice, as Poly Standard Monthly and Poly Standard Monthly Plan) Every month until cancelled Where you subscribed: Apple, Google Play or polybuzz.ai/membership
$19.90 PolyBuzz Premium, monthly, or a 20,000 coin pack (both are $19.90) The plan repeats monthly, the coin pack does not Check your receipt email for the product name
$29.90 PolyBuzz Ultimate, monthly Every month Where you subscribed
$4.99 Poly Standard Weekly Plan, or a 3,000 coin pack (same price) The weekly plan renews every 7 days, which is $259.48 a year If it recurs weekly, cancel the weekly plan where you bought it
$2.49 or $9.99 A coin pack of 1,000 or 8,000 coins No, one off Terms say completed purchases are not refunded without due reason
$5.90 1,000 Opals, a second PolyBuzz currency No, one off Same as coins
SINGULARITY MUTUAL ENTERTAINMENT (with Hong Kong or HK) A purchase on the polybuzz.ai website, whose terms name this Hong Kong company as the operator Depends on the plan Refund&Unsubscribe at the bottom of polybuzz.ai/membership, or PolyBuzz support by email
AWX*CLOUD WHALE or AWXCLOUDWHALE plus digits A card payment processed by Airwallex (AWX is its prefix) for Cloud Whale Interactive Technology LLC, the PolyBuzz developer Depends on the plan Same as a web purchase
APPLE.COM/BILL An App Store purchase. The receipt names PolyBuzz and the seller, Cloud Whale Interactive Technology LLC Depends on the plan iPhone Settings, your name, Subscriptions. Refunds only through reportaproblem.apple.com
A Google Play line An Android purchase through Google Play billing Depends on the plan Google Play, Payments and subscriptions. Refund requests go to Google
A total about 1% to 3% above a price here The same charge plus a foreign transaction fee from your bank, since the web merchant is in Hong Kong Follows the underlying plan The fee is your bank's, not PolyBuzz's
Two lines a few days apart A plan plus a coin pack, a weekly plan renewing, or both an App Store and a web subscription running Check each store Cancel the one you do not use. They do not cancel each other

App prices come from the In-App Purchases list on PolyBuzz's US App Store page, read on 27 September 2026 (seller Cloud Whale Interactive Technology LLC, version 2.2.80, rated 4.4 from about 478,000 US ratings). The Hong Kong operator, the no refund wording, the cancel path and the Delaware governing law all come from PolyBuzz's terms of use, last updated 1 June 2026. The payment channels (Stripe, Airwallex, PayPal, Payssion) come from the code of PolyBuzz's own web checkout. Two honest caveats. PolyBuzz does not publish the literal text of its card descriptor, so the AWX*CLOUD WHALE wording comes from cardholder reports, and the Singularity Mutual wording from the operator named in its terms. And the web membership page prices by region, so we could not read its US dollar web prices from our server: match a web charge against your receipt email.

Good to know

Questions about your singularity mutual entertainment charge

It is almost always PolyBuzz, an AI character chat app. PolyBuzz's terms of use say the polybuzz.ai website is operated by Singularity Mutual Entertainment Culture Media Limited in Hong Kong, so a subscription or coin purchase made on the website can show that company name. Match the amount: $9.90, $19.90, $29.90 and $4.99 are its plans.
It is a Hong Kong company that PolyBuzz names as the operator of polybuzz.ai in both its terms of use and its privacy policy. Its Apple developer page lists no apps in the US App Store today, which is why most people only ever meet the name on a card statement rather than in a store listing.
AWX is the prefix Airwallex, a payment processor, puts in front of the merchant name, and Cloud Whale is Cloud Whale Interactive Technology LLC, the Delaware company that publishes the PolyBuzz app. PolyBuzz's web checkout code includes Airwallex as a card channel. So AWX*CLOUD WHALE is a PolyBuzz purchase paid by card.
It is the seller of PolyBuzz: Chat with Characters on the US App Store, registered at 300 Delaware Ave in Wilmington, Delaware. PolyBuzz is its only app in the US store, rated 4.4 from about 478,000 ratings. The UK advertising regulator also ruled against it in May 2025 over a sexually explicit PolyBuzz ad shown inside a 12+ mobile game.
No. It is the operator PolyBuzz itself names in its own terms, and the charge matches a real subscription or coin purchase. Most people searching the name did not recognize it because it says nothing about PolyBuzz or AI chat. If nobody in your household uses PolyBuzz and the amount matches nothing on this page, treat it as unauthorized.
A Singularity Mutual line means you paid on the website, so cancel there: sign in on polybuzz.ai, open the membership page and use the Refund&Unsubscribe button at the bottom. You can also email PolyBuzz support. Cancelling stops the next renewal, and your benefits last until the end of the period you already paid for.
Cancel it where you bought it. iPhone: Settings, tap your name, Subscriptions, PolyBuzz, Cancel Subscription. Android: Google Play, Payments and subscriptions, Subscriptions, then cancel. Web: Refund&Unsubscribe on polybuzz.ai/membership. A web cancel does not stop an App Store plan and the reverse is also true.
Rarely from PolyBuzz itself. Its terms say payments are not refunded even if you cancel, and a completed purchase is not refunded without due reason. App Store purchases are refunded by Apple, not PolyBuzz, through reportaproblem.apple.com, and Google Play purchases through Google. For a web charge, ask through Refund&Unsubscribe or PolyBuzz support by email.
Either the Poly Standard Weekly Plan or a 3,000 coin pack, which Apple lists at the same $4.99. If the charge comes back every 7 days, it is the weekly plan, and over a year that is $259.48, more than twelve months of Premium at $19.90. Cancel it where you bought it.
No. Deleting the app leaves the subscription running on Apple, Google Play or the website, and you keep being charged. You have to cancel it in the store or on polybuzz.ai/membership. The same goes for deleting your account: PolyBuzz's terms say an account can only be deleted once paid services have expired.
Usually a plan plus a coin or Opal purchase, a weekly plan that renewed twice, or two subscriptions running at once, one in the App Store and one on the website. They bill under different names, APPLE.COM/BILL and Singularity Mutual or AWX*CLOUD WHALE, so they look unrelated. Cancel the one you do not use.
If you or someone in your household made the purchase, ask PolyBuzz or the app store first, because a dispute can lock the account while it is reviewed. If nobody recognizes it and nobody uses PolyBuzz, report it to your card issuer as unauthorized and ask for a new card number.
PolyBuzz names two companies. The website is operated by Singularity Mutual Entertainment Culture Media Limited in Hong Kong, per its terms and privacy policy, and the iPhone app is sold by Cloud Whale Interactive Technology LLC of Wilmington, Delaware. The terms are governed by Delaware law with arbitration in New York.
Yes. Beauties.ai is a flat plan from $12 a month, or $9 a month billed yearly, with unlimited texting and no coins, Opals or weekly plan. You pick one of six girlfriends written in house instead of browsing millions of user made bots. PolyBuzz wins on catalog size, voice and images, which we do not offer.

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What a Singularity Mutual Entertainment or Cloud Whale line on your card is, every amount PolyBuzz bills, how to cancel it wherever you paid, and the refund rules PolyBuzz publishes. Meet her above and see for yourself.

18+ · Private and discreet. No real photos, ever.